FAQ
At dmpkickz.com, we take pride in offering only 100% authentic and brand-new products. All of our items are sourced directly from official retailers such as Adidas and Nike, ensuring that you receive genuine merchandise every time you shop with us.
To maintain our high standards, we meticulously inspect each pair of shoes from top to bottom before making them available for purchase. This process guarantees that you receive products that meet our strict quality criteria, so you can shop with confidence knowing you're getting the real deal.
The estimated delivery time varies depending on the product. Since we collaborate with multiple partners across Europe, fulfillment times may take a few extra days. Our goal is to ship all orders within 1-6 business days.
You can find the estimated shipping time for each product right above the "Add to Cart" button on the product page — just look for the '🚚' emoji.
Fast Shipping on Select Items
24HR Marked Items: Products marked with 24HR 🚚 are processed and shipped within 1 business day of your order.
Size Availability: While we aim to ship all sizes quickly, please note that not all sizes may be shipped out within 1 business day. Shipping timeframes can vary based on size availability.
Shipping ≠ Next-Day Delivery: Although these items are shipped quickly, this does not guarantee next-day delivery. Actual delivery times depend on the shipping method and your location.
If you have any questions about an item's shipping timeframe, feel free to reach out. We’re here to help!
We have a 30-day return policy which means you can start a return up to 30 days after receiving your order.
How To Return?
1: Fill in the return form you received with your order (if you did not receive the form, please download it here).
2: Request a return in your account
3: Repack your order in the same way as received (protected & double boxed). Make sure to add the return form.
4: Create a return label. Unfortunately we do not cover the return costs. We recommend using a trusted parcel service like PostNL, UPS or DHL.
5: Drop off the package within 14 days of receiving your order & make sure to keep the shipping receipt.
6: Once we received & fulfilled your return, you will be refunded on your original payment method.
Please make sure you've read our policy before starting a return.
We have a NO-Cancellation policy.
We do not accept cancellations. Once an order has been placed, it is final and cannot be undone.
In rare cases, we may consider accepting a cancellation. However, if we do agree to cancel your order, please be aware that you will be responsible for covering the transaction fees as well as an additional cancellation fee.
These fees are necessary to cover the costs we’ve already incurred.
We are a small company, and each order we process comes with real costs. Unlike larger companies, we cannot easily absorb these expenses. Every order impacts our operations, and we rely on our customers to make thoughtful purchasing decisions. Please think carefully before placing an order with us.
If you’re unsure about placing an order or have any questions, please don’t hesitate to contact us. We’re here to assist you in making the right choice.
Pre-orders are the perfect way to secure the latest sneakers at below-market prices. By pre-ordering, you ensure your sneakers are reserved and benefit from special pricing, avoiding the high resale costs often associated with exclusive releases.
Shipping and Delivery
Pre-ordered sneakers will be shipped within 2-3 business days after the official release date. Please note that shipping times may vary slightly depending on the brand's release schedule and any unforeseen delays.
Cancellation and Return Policy
We have a strict no-cancellation policy for pre-order products. When you place a pre-order, we purchase the item specifically for you, ensuring that your size and style are reserved.
However, we understand that situations can arise. If you wish to request a cancellation, you may contact us. In such cases, we reserve the right to charge a cancellation fee to cover transaction costs and other expenses incurred.
Returns
Once a pre-ordered item has been shipped, returns are not accepted unless you are exchanging the item for a different size. For size exchanges, you may place a new order for your desired size and return the original item, provided it meets our return policy conditions (unworn, unused, and in original packaging). If the item has not yet been shipped, you can contact us to request a size change, which we will process whenever possible.
Important Notes
- Pre-orders are non-refundable except for size exchanges, as noted above.
- All requests for cancellations or size changes must be reviewed and approved by our team.
- To avoid delays or issues, please ensure you have selected the correct size and style before placing a pre-order.
Different brands and products often have varying size charts. If you're unsure about your size, we generally recommend choosing a half size larger.
Please note that "GS" stands for Grade School, which refers to the kids' version of a shoe. These models are made with fewer materials and tend to have a slightly slimmer fit.
Unless stated otherwise, we always recommend opting for your usual size, no matter the variant.
At our company, we are deeply committed to minimizing our environmental impact, and our shipping practices reflect this dedication. We believe that every step towards sustainability counts, and we’re proud to share how we make a difference with every order we send out.
Carbon Neutral Waste Shipping
We ensure that all orders are shipped with zero carbon waste. By carefully offsetting the carbon emissions generated during the shipping process, we achieve a net-zero carbon footprint for every package that leaves our warehouse. This means that when you receive your order, you can be confident that its delivery did not contribute to the increasing levels of carbon in our atmosphere.
Planting Trees for a Greener Future
In addition to carbon-neutral shipping, we plant one tree for every €100 spent. This initiative helps to restore forests, improve air quality, and provide habitats for wildlife. With every purchase, you’re not just getting the products you love—you’re also contributing to a healthier planet.
Sustainable Packaging
We are committed to reducing waste in all aspects of our operations, including our packaging. All orders are shipped using either 100% recycled boxes or gently used boxes from other stores, such as Nike or Adidas, that are still perfectly suited for shipping. This approach helps reduce the demand for new packaging materials and keeps usable boxes out of landfills.
By choosing our products, you’re supporting a company that prioritizes the environment at every step. From carbon-neutral shipping to reusing packaging materials and planting trees, we’re making a positive impact—one order at a time. Thank you for joining us on this journey toward a more sustainable future.
Read more about our climate commitment here