Important shipping information Nov & Dec đ
The holiday season is our busiest time of the year, and weâre working around the clock to ensure your orders arrive as quickly as possible. Hereâs everything you need to know about our holiday shipping schedule, returns, and how we can help if your order is a gift:
1. Add a Note to Your Order
- If your order is intended as a gift, please mention this in the order notes. This way, we can keep you informed about expected delivery times and notify you immediately if we foresee any delays, helping you plan ahead for the holidays.
2. Be Aware of Potential Carrier Delays
- During (late) November and December, shipping carriers can experience delays due to high demand. Unfortunately, we cannot control these carrier delays, but rest assured we will ship your order as promptly as possible to minimize any disruptions.
3. Return Policy
- Our 30-day return policy applies to all orders, starting from the date of delivery. If your holiday gift doesnât work out, youâll have a full month from when it arrives to initiate a return.
4. Weâre Working 24/7 for You
- To meet the holiday rush, our team is working nonstop through November and December. We are committed to ensuring your orders are processed and shipped as quickly as possible, so you can focus on enjoying the holiday season.
5. Customer Service
- We added more members to our customer service team to help you out with all your questions. Please note our WhatsApp service is closed during these months, but we are available through email 24/7.Â
Thank you for choosing us for your holiday shopping. Wishing you a smooth, stress-free holiday season!